It happens; our equipment needs some TLC and repair sometimes. It's really simple to remedy. All you need to do is hit us up on live chat, or call us on 0333 241 9598 (UK) or 1-844-274-7283 (US) and we'll do our best to get you a replacement, diagnose the fault or borrow from another room.

We carry copious amounts of spares on site, so we should have a spare of what you need to keep making beautiful music.  Here's some easy steps:

  1. Call us or use live chat when there's an issue
  2. We will attempt to diagnose the fault first
  3. We will then get you a replacement if diagnosis fails
  4. Then please wrap or cover the unwell piece of gear with some broken tape
  5. We will then pick it up in the morning

Please note: It is very important - and a big part of the Pirate community - that if you have a broken or faulty item, it is taped and removed from the room so the next bunch of Pirates do not suffer the same issue.